I had scheduled my appointment online and within a few hours had an estimate of what the charges would be. Caesar charges a service call fee that is based on zip code. He had to come a long way from Eustis to work on my mower so the fee was most of the cost. I would gladly pay it again. There was excellent communication from the get go. I had no worries about what the charges were going to be (they ended up being lower than expected) and if he was going to show. He called me to tell me he was running a little behind due to traffic so I wasn't left wondering if he was going to show. When he arrived he got straight to work and kicked out the installation in a fraction of the time it would have taken me to do it. He was friendly and courteous and I would certainly do business with him again.